Refund Policy

At S7OFF we provide digital GSM services, IMEI checks, server services, activations, licenses, credits and other online services. Before placing an order the customer must carefully read the service description, turnaround time, requirements and terms.

Because most S7OFF services are digital and begin processing immediately after payment, refunds are only possible in the limited cases described below.

A refund is possible if:

• The order has not yet been sent for processing
• The service was not completed due to a technical issue on the part of S7OFF or the supplier
• The customer paid by mistake and contacted support immediately before processing began
• The service was cancelled by the supplier without a result being delivered
• The customer provided correct data but the service cannot be completed for a reason beyond the customer's control

If the order is already being processed or has been submitted to the supplier, a refund may not be possible.

A refund will not be issued if:

• The order has already been completed
• The service is currently being processed
• The customer provided incorrect data: IMEI, Serial Number, username, email, device model, country, carrier or other information
• The customer ordered the wrong service without checking the description
• The device, account or service does not meet the service requirements
• The check or service result was delivered correctly
• The customer changed their mind after the order was started
• The customer violated the platform's terms of use
• The customer opened a dispute, chargeback or claim without first contacting S7OFF support

IMEI checks, serial checks, FMI/iCloud/Carrier/SIM Lock/Blacklist/GSX and other reports are digital informational services.

Once a check has been completed and the result delivered, no refund is possible — even if the result did not match the customer's expectations. S7OFF provides information based on available databases and supplier servers.

The customer is responsible for the accuracy of the data entered.

For server-based services, a refund is only possible if the order was cancelled by the supplier or cannot be completed for a technical reason.

If an order has already been accepted for processing, is in the queue or has been submitted to the supplier, a refund may not be available until a final status is received: Completed, Rejected, Cancelled or Failed.

If the order status is Completed, no refund is possible.

Licenses, credits, subscriptions, tool activations and digital keys are non-refundable after activation, delivery or credit to the customer's account.

Before purchasing, the customer must ensure:

• The correct product is selected
• The correct username or email is entered
• The account is registered in the required system
• The correct license duration is selected
• The device or software supports the required feature

If the customer entered an incorrect username or the account does not exist, the order may be rejected or delayed. In such cases, the decision on a refund or reprocessing is made individually.

If the customer provided incorrect data, S7OFF is not responsible for the outcome of the order.

Such errors include:

• Incorrect IMEI or Serial Number
• Incorrect username
• Incorrect email
• Wrong device model
• Wrong carrier or country
• Ordering a service for an unsupported device
• Incomplete or inaccurate information

In such cases a refund is generally not possible.

The turnaround time shown on the site is an estimate. Processing may sometimes take longer due to server load, maintenance, supplier delays or additional checks.

A delay alone is not grounds for a refund if the order is still being processed and can be completed.

If a service is significantly delayed, the customer may contact S7OFF support to check the order status.

In some cases S7OFF may offer:

• Reprocessing of the order
• Service replacement
• Credit to the account balance
• Partial refund
• Full refund if the service was genuinely not completed

Each decision is made individually after reviewing the order.

If a customer opens a chargeback, bank dispute, crypto dispute or claim without first contacting S7OFF support, the customer's account may be temporarily suspended until the matter is resolved.

S7OFF reserves the right to refuse further service to customers who abuse refunds, disputes or provide false information.

To request a refund, the customer must contact S7OFF support and provide:

• Order number
• Account email
• Service name
• Reason for the request
• Screenshots or additional data if required for review

Requests are reviewed individually. Processing time depends on the service type, order status and supplier response.

S7OFF reserves the right to make the final decision on each refund request based on the order status, service type, data provided and supplier terms.

By placing an order on S7OFF, the customer confirms they have read and agree to this Refund Policy.